generational differences

Generation Wite-Out vs. Generation Ctrl+Z

Guest post by Paul Hermes

My mom asked me if I could help her answer some questions about her new iPhone. We arranged that I would come over to help her. When I arrived, my mom took out a spiral notebook with a page full of questions. I have had an iPhone for several years, so many of the “issues” were easily answered. However, there were some that I wasn’t sure about, so I Googled a few of them to find the answer. For others, I just started trying stuff to see if I could figure it out. I asked her several times if she tried various solutions, to which she replied every time, “No, I was afraid that I would wreck it.” A little frustrated, I said, “Mom, there is nothing on this phone or what we are doing that is doing to ‘wreck it,’ and if what we try doesn’t work, we can just change it back.” Through this process of trial and error, we were able to solve all of her questions. (more…)